Regular Clean

Cancellation Policy

Cleanerellas - Booking Cancellation & Rescheduling Policy We kindly ask customers to provide at least 24 hours notice when cancelling or rescheduling a cleaning appointment. Changes made with less than 24 hours notice may not be accepted and less than 24 hours notice may be charged a fee. We will do our best to accommodate alternative dates and times where rescheduling is needed. We understand that unexpected circumstances can arise and will always try to accommodate reasonable requests. Customers must ensure the Cleanerellas has safe and suitable access to the property at the agreed appointment time. Please arrange access instructions in advance. To help us provide the best possible cleaning service, we kindly ask that surfaces are reasonably clear and all personal belongings are put away before our arrival. Please let us know in advance of any specific cleaning instructions. Please ensure that you have your own hoover and mop/bucket and essentials items needed, such as hoover bags, mop wipes etc. Cleaners will have their own products unless otherwise stated by the customer. Thank you for choosing Cleanerellas!